This policy explains how Flag Please handles personal information in connection with its online store, including when you browse, purchase flags, banners or event decor, create an account, request a custom product, or contact us. It covers information handled through our website and related customer communications. Third-party websites and services may have their own privacy policies.
Information We Process
The information we process depends on how you interact with us and which services you use. It may include:
- Contact details: your name, email address, telephone number, and billing or delivery address, as needed to respond to you or fulfil an order.
- Order and delivery information: the products you purchase, customisation instructions, delivery preferences, transaction references, and information about returns, refunds, or order enquiries.
- Account information: details you provide when creating or managing an account, where this option is available.
- Customer communications: messages, attachments, and other information you provide when asking questions or requesting support.
- Custom product materials: artwork, photographs, text, or other files you submit for a personalised flag or banner. These materials may contain personal information. Please only submit information you are entitled to share and avoid including unnecessary sensitive information.
- Payment-related information: information needed to arrange payment, confirm payment status, or process a refund. The payment information available to us depends on the payment method and provider used. A payment provider may collect payment credentials directly under its own privacy policy.
- Technical and usage information: depending on the services and settings in use, the website or its service providers may process information such as an IP address, browser type, device details, pages visited, and diagnostic records.
Some information is needed to process an order or respond to a request. If you do not provide it, we may be unable to complete the relevant service.
How We Use Information
We use personal information as necessary for the relevant interaction, including to:
- Accept, prepare, customise, and fulfil orders.
- Coordinate payments, deliveries, returns, and refunds with the relevant service providers.
- Manage customer accounts, where available, and send order-related communications.
- Answer enquiries and provide customer support.
- Operate, maintain, and troubleshoot the website.
- Protect the website and customers, investigate suspicious activity, and help prevent fraud or misuse.
- Understand and improve the shopping experience, where relevant tools are used and subject to applicable consent requirements.
- Maintain necessary records, resolve disputes, and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract or taking steps at your request before entering one, complying with legal obligations, pursuing legitimate interests where these are not overridden by your rights, or obtaining your consent. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support functions such as remembering cart contents, maintaining account sessions, and storing preferences. Depending on the services enabled, these technologies may also help us understand website use and improve performance.
Where required by applicable law, non-essential technologies require your consent before use. You can manage cookies through your browser settings and, where provided, the website’s privacy or cookie options. Blocking or deleting certain cookies may affect checkout, account access, or other website functions. Browser settings may not control every similar technology.
When Information Is Shared
We may share relevant information with third parties where needed to provide services or meet the purposes described in this policy. Depending on the service involved, these may include:
- Payment providers that process payments and refunds or help assess payment-related fraud.
- Delivery and fulfilment providers that prepare orders, produce custom items where applicable, or deliver purchases.
- Hosting and technical service providers that support website operation, maintenance, security, or customer communications.
- Analytics providers, if used, that help assess website usage and performance, subject to applicable consent requirements.
- Professional advisers or public authorities where disclosure is reasonably necessary to obtain advice, comply with legal requirements, resolve disputes, or protect legal rights.
We aim to limit disclosures to information relevant to the service or purpose. Some providers process information on our behalf, while others, such as certain payment or delivery providers, may process it under their own responsibilities and privacy policies.
International Processing
Depending on the providers involved, your information may be processed outside your country of residence. If a transfer is subject to legal restrictions, appropriate safeguards or another legally permitted transfer mechanism must be used as required by applicable law. You may contact us to ask about safeguards relevant to your information.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, meeting applicable legal or recordkeeping obligations, and resolving disputes. Retention needs vary according to the type of information, the service provided, and applicable requirements. When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable, subject to any necessary backup retention or legal preservation requirements.
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information and obtain a copy.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of your information.
- Request restrictions on certain processing or object to it.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection or privacy authority.
These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations even if you request deletion.
To make a privacy request, use the contact page below. We may ask for information reasonably necessary to verify your identity or clarify your request. We will respond in accordance with applicable legal requirements.
Data Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website, storage system, or method of transmission is completely secure, so we cannot guarantee absolute security. If you have an account, keep your login details confidential and contact us if you suspect unauthorised use.
Changes to This Policy
We may update this policy to reflect changes in our services, information practices, or applicable requirements. The revised policy will be published on this page. Where required by applicable law, we will provide additional notice or obtain consent before relevant changes take effect.
Contact Us
For questions about this policy or to submit a privacy request to Flag Please, please visit https://flagplease.com/contact-us/.
