This policy applies to physical products purchased from Flag Please at our online store, including flags, banners, and event decor. Return options depend on the item, the reason for the return, and the rules applicable to your order. Nothing in this policy limits any mandatory consumer rights you may have.
Return Conditions
To confirm whether your order is eligible for a return, the applicable request deadline, and the return arrangements, please contact us at https://flagplease.com/contact-us/. Contact us promptly if you would like to return an item; do not assume that returns are available indefinitely.
For change-of-mind returns, items should generally be unused, in reasonably intact condition, and include any supplied accessories. Please retain the original packaging where reasonably possible and applicable. These general expectations do not override your rights regarding faulty, damaged, incorrectly supplied, or otherwise non-conforming goods.
Depending on the nature of the product, the information provided on its product page, and applicable rules, some items may not qualify for change-of-mind returns. Where applicable, these may include:
- Custom-made or personalized flags, banners, and other made-to-order items.
- Sealed items that are unsuitable for return for health or hygiene reasons after being unsealed.
- Consumable or perishable items whose nature makes them unsuitable for return.
These are conditional examples, not a blanket exclusion for flags, party supplies, or event decor. Any applicable restriction on change-of-mind returns does not remove your mandatory rights if an item is faulty, damaged, or incorrectly supplied.
How to Request a Return
- Contact us at https://flagplease.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and, where possible, clear photos.
- Obtain the return instructions for your order, including the correct return destination and any applicable shipping arrangements. Please do not send items back before receiving these instructions.
- Pack the item securely and return it according to the instructions provided, including any requested order details so we can identify your return.
- Once we receive the return, we will check the item and assess it in light of the reason for return and applicable rules.
- We will notify you of the outcome and process any refund due.
Contacting us for instructions helps us handle your return correctly and does not replace or restrict any return or remedy rights available under applicable rules.
Refunds
Refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
The refund amount, including whether any delivery charges are refundable, will depend on the reason for the return, the items involved, and applicable rules. We will confirm the relevant details when handling your request.
We will process any refund due after the relevant assessment, in accordance with applicable requirements. The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. Different arrangements may apply to a change-of-mind return and to an item that is faulty, damaged, or incorrectly supplied. Please contact us before arranging return shipping so we can explain the arrangements for your order.
Exchanges
Exchanges may be possible depending on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange can be arranged and whether any price difference or shipping charges would apply. This does not limit any replacement or other remedy to which you are entitled under applicable rules.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, is faulty, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Photos of the item and packaging, where available, can help us assess the problem. Please keep the item and packaging where reasonably possible while we provide instructions.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable rules, an appropriate remedy may include repair, replacement, or a partial or full refund. Change-of-mind exclusions, including those for personalized items, do not remove your mandatory rights when goods are faulty, damaged, or incorrectly supplied.
Contact Us
For return requests, refund questions, or help with an order, please contact Flag Please through https://flagplease.com/contact-us/. Include your order number and relevant item details so we can help you confirm the next steps.
