Shipping Coverage
Flag Please offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your delivery address and the available shipping options are confirmed at checkout.
Order Processing and Dispatch
Orders are processed before they are handed over to a carrier. Processing time depends on product availability, the items ordered, and any customization requirements. Any applicable processing estimate will be provided at checkout or in your order confirmation.
Custom flags, banners, and other personalized items may require production time before dispatch. Where artwork approval or additional details are needed, processing may depend on receiving your confirmation. Please review any production and dispatch information provided with your order.
An order confirmation confirms receipt of your order; it does not mean the parcel has been dispatched. Dispatch details will be provided when available.
Estimated Delivery
Available delivery estimates are shown at checkout, in the shipping options, or in your order confirmation. Please check whether an estimate includes processing or production time, or refers only to transit after dispatch.
Delivery estimates are not guaranteed arrival dates. Actual transit times vary by destination and shipping method and may be affected by carrier schedules, peak demand, customs clearance, or local delivery conditions. If you need items for a holiday, match, party, or other event, please allow additional time and contact us before ordering if you need clarification.
Shipping Costs, Taxes, and Import Charges
Shipping charges depend on the delivery address, shipping method, and order details. The shipping amount shown at checkout applies to your order. Review the total before completing your purchase.
Applicable taxes collected with your order will be displayed at checkout. International shipments may also be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country or carrier. Unless checkout explicitly states that these charges are included, they are not included in the shipping charge or order total and are payable by the recipient where applicable.
Customs authorities determine import requirements and charges. Please check any local requirements before ordering, as unpaid charges or missing clearance information may delay delivery or cause a parcel to be returned.
Order Tracking
Where tracking is available for the selected shipping method, tracking details will be provided after dispatch once they become available. A tracking number may be issued before the carrier records its first scan, so updates may not appear immediately.
Tracking coverage and update frequency vary by carrier, destination, and shipping service. Some services provide limited tracking, and not every shipping method includes real-time tracking. If tracking appears stalled or your parcel has not arrived within the indicated estimate, please contact us so we can help review its status.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery address and contact details before placing your order. If you notice an error, contact us promptly. We will check whether a correction is possible, but changes may not be possible once processing or dispatch is underway.
- Missed delivery or collection: If a carrier leaves a delivery notice or requests action, follow its instructions for redelivery or collection. Failure to respond may result in the parcel being returned.
- Returned parcels: If a parcel is returned because of an address issue, unsuccessful delivery, refusal, or unpaid import charges, contact us to review the next steps. We will assess the reason for return and explain any available reshipment or refund options, including any applicable costs, before proceeding.
- Additional delivery costs: Reshipping or address-correction charges may apply when an issue results from incorrect details supplied by the customer or a missed collection. We will explain any such charges before arranging further delivery. If the issue resulted from our error, we will work to resolve it without passing the correction cost to you.
- Marked delivered but not received: Check the delivery location, any safe place, and with household members or building staff, then contact us promptly if the parcel cannot be found. We will help investigate with the carrier where appropriate.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, remote delivery locations, and local restrictions can affect processing or transit. Tracking may also take longer to update during international handovers.
If your order is delayed, please contact us with your order details. We will review the available information, help with carrier inquiries where appropriate, and explain the next steps. An estimated delivery date passing does not by itself confirm that a parcel is lost; missing shipments will be reviewed based on the circumstances and available carrier information.
Contact Us
For questions about shipping availability, processing, tracking, or a delivery issue, contact Flag Please at https://flagplease.com/contact-us/. Include your order number, if available, and a description of your question so we can assist you.
